Delivery, Returns & Refunds
Our prêt-à-porter collection shipping takes between 3-6 days for territorial Spain, Portugal and Balearic Islands. Rest of Europe: 5-8 days.
For our pre-order party dresses collection, the shipping times are: 8-10 working days for territorial Spain, Portugal, and Balearic Islands. 10-12 days for Canary Islands. Rest of Europe: 10-12 days.
RETURNS & EXCHANGES:
We do NOT accept any returns or exchanges from countries outside the European Economic Community. All purchases made from any territory outside the European Economic Community will be final.
Inside the Economic European Community:
Once your order is delivered, you have 14 natural days (from the day that you receive the order) to make a return or exchange. For returns, please send an email saying so with your order number at firstname.lastname@example.org and send the package to the following address: Metanoia - Calle Alcalá, 151, 8- Izquierda. 28009, Madrid.
The customer is responsible for the shipping costs of the return. For the return or exchange to be eligible, the product must be in perfect condition, with the hygienic sticker in the case of swimwear and all labels on, including the security tag in the case of party dresses.
Remember, we are always available to help you through our Whatsapp icon!
Spain & Portugal: 4,90€ in orders under 100€- Free in all orders over 100€
Rest of Europe: 16,90€ in orders below 250€- Free in all orders over 250€
United States: 24,90€ in orders below 300€- Free in all orders over 300€
Middle East: 39.90€ in orders below 400€